Frequently Asked Questions
Click on the SIGN UP button on the website, which takes you to the different membership plans and the benefits. Select and click on your choice. You will then be asked to fill in the information on the form that will open to you. After filling the form as required and you submit, a message will be sent to your email, then you are on your way to becoming a EcoMedical member.
- From the landing page, select “Card”.
- Then select the “Activate card” button. The system will trigger a one-time PIN (OTP) process, which you will need to enter and then click submit.
- Once the OTP has been submitted, you must accept the terms and conditions disclaimer and click on the “activate” button.
- You will be asked if you want to activate Online Secure, by choosing “yes” or “no”.
After all verification is being made and payment for joining fee is confirmed on our system, you will be sent a confirmation letter acknowledging the receipt of your application and on process. This will take 2 weeks.
You can cancel your membership at any time. Simply sign in to your account, and click on the cancel membership. A form with which you will have to state reason why you want to cancel your membership must be filled. Please ensure that you click Submit to complete the cancellation. Your membership will remain active until your current billing period ends.
No, the card is only used at designation points, where EcoMedical has contract. When you register, your details will first be verified against existing records in the database. This data comes from EcoMedical’s Head Office central system and is affiliated to all our service providers across the globe. If your details do not appear on their system, chances are you have not been captured on the database, so you cannot use EcoMedical’s products.
There is an update form in your account page “Membership Update Form”. Click on the tab and the form where your details are will pop up for your use. When you are done with your update please ensure you click on “Submit” so your update can be captured.